Subject: Tech Support Candidate - Ajit Khandual
From: Ajit Khandual <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:45:59 -0500

| | Tech Support Test

Name | Ajit Khandual
E-mail | [email-masked]
Phone Number | (91) 9337357058
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhubaneswar, Odisha
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Terix international | SSE | 3 | 23000
Previous Employer 1 | Precision biometrics | SE | 1 | 12000
Previous Employer 2 | Broadbay infosolution | RE | 1 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to check what type of error.
If it is related to network connectivity and then check the same
Else
Need to check other areas like proxy etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable the Bluetooth option in phone
Then it will search for available device
On the Bluetooth speaker then connect

What according to you makes you a good candidate for customer service or technical support job? | Skills to resolve customer issues
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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