Subject: Tech Support Candidate - Chandra Shekhar
From: Chandra Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:30:54 -0500

| | Tech Support Test

Name | Chandra Shekhar
E-mail | [email-masked]
Phone Number | (+91) 7023261610
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Haldwani
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
SQL Database

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | STJ Electronics Pvt. Ltd. | Customer Support Engineer | 30/06/2020 | 27200
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the website is on internet then we check internet connection is proper, then we can check with using any other browser or check the problem according to the error massage.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1) Open bluetooth on mobile and speaker
Step 2) Find speaker on mobile device
Step 3) Pair with speaker

What according to you makes you a good candidate for customer service or technical support job?

I have good experience on customer support, I had work on client side.
I have good knowledge in software manual testing also.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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