Subject: Tech Support Candidate - Abhishek Baranwal
From: Abhishek Baranwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:21:26 -0500

| | Tech Support Test

Name | Abhishek Baranwal
E-mail | [email-masked]
Phone Number | (+91) 8115096865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 12, Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Towards Vision Technology Pvt Ltd | Sr Software Executive | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Logical steps required to resolve an error
(1) open the website with http (http://www.ndtv.com)
(2) If that doesn't work then try opening it with https (https://www.ndtv.com)
(3) if that doesn't work either then try troubleshooting your network (Right click on Network icon + troubleshoot problems)
(4) If that doesn't work either then try using the VPN since the site might be blocked from your provider's end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1) Turn on the Bluetooth speaker and your mobile phone.
(2) Click on pair new devices button in your mobile phone.
(3) select your Bluetooth speaker there.

What according to you makes you a good candidate for customer service or technical support job? | Customer support or Technical support job is to make your customer happy with your work ability. Also, to make your employer happy with your performance. SO I can say that I'm capable of doing both of them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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