Subject: Tech Support Candidate - Srikanta Nayak
From: Srikanta Nayak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:17:25 -0500

| | Tech Support Test

Name | Srikanta Nayak
E-mail | [email-masked]
Phone Number | (+91) 9599272422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pacetel Systems Pvt.Ltd | desktop & Networking | Current working |
Previous Employer 1 | Future Focus Pvt.Ltd | desktop support | March 30 2018 |
Previous Employer 2 | Live tech service Pvt.Ltd | Desktop support | December 23 2017 |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check internet connection , then reopen web sites
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the Bluetooth device , then do pair to mobile phone . it will connect automatically.
What according to you makes you a good candidate for customer service or technical support job? | The candidate should be good experience in tech support .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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