Subject: Tech Support Candidate - Rahul Upadhyay
From: Rahul Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:11:51 -0500

| | Tech Support Test

Name | Rahul Upadhyay
E-mail | [email-masked]
Phone Number | (110092) 9654304772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netcomm IT solution | System Engineer | October | 17k
Previous Employer 1 | ABM Tours and travels | IT consultant | Auj 2017 | 12K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st Step- Check Net connectivity
2nd Step- Antivirus Updating
3rd Step- Check with IE and reset browser properly
Also cross checked with proxy and Compatibility setting   run group policy and lastly restart a system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on bluetooth of speaker if it's chargeable then check it's charged or not . Also open Bluetooth from mobile and select right device from search results.
What according to you makes you a good candidate for customer service or technical support job? | Firstly understand user concern and then start troubleshooting step according to need.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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