Subject: Tech Support Candidate - Praveen Joshi Kailash Chandra Joshi
From: Praveen Joshi Kailash Chandra Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:09:27 -0500

| | Tech Support Test

Name | Praveen Joshi Kailash Chandra Joshi
E-mail | [email-masked]
Phone Number | (+91) 9354322070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer OT Services Pvt Ltd | Tech Support Executive | oct 2019 | 23,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

• Firstly I start by restarting by device as it clears all the cache file.
• If I still get the same error then, I will check that whether I have properly enabled my Internet connection.
• If Yes, then I check that I entered the proper extension of the website or not.
•Then, I check whether the site is down or not, by searching google.com and check whether the results loads properly or not.
• If the other sites loads properly that means there is some issue with the particular website. I will try after sometime. If it's not then there is some issue with the connection and my device I will check upon that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn on the Bluetooth Speaker.
-  Enable bluetooth from your phone.
- Click on < Search nearby devices>.
- After that Tap on your speaker's name from the searched devices list.
- The devices will be connected automatically.a

What according to you makes you a good candidate for customer service or technical support job?

As I have already worked as a Technical support executive, I have an idea about the queries that the customer's have in their mind.

I am confident enough to handle any situation.

I have the ability to understand customer's problem and then provides the solution accordingly after that.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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