Subject: Tech Support Candidate - Siddharth Saha
From: Siddharth Saha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:07:13 -0500

| | Tech Support Test

Name | Siddharth Saha
E-mail | [email-masked]
Phone Number | (91) 9910345554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 41
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Saburi TLC | Tech Support | 29th Jan 2020 | 60000
Previous Employer 2 | Dell | Tech Support | Feb 2104 | 55000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make a note of the Exact Error message and confirm if wired or wireless connection.
- If WiFi, then ensure system is connected to the SSID.
- If Wired, then ensure RJ45 cable is connected.
- Check for the modem/router LED status.
2. Check Alternate websites
3. Check Internet Connectivity and any symbol on network icon.
4. Check if internet connectivity is established on other devices.
5. Confirm if system gets a valid IP address using IPCONFIG in command prompt.
6. Validate Default gateway.
7. Ping connectivity to websites using command prompt.
8. If ping is success, then the issue is with the browser and browser reset might resolve the issue.
9. If we get APIPA then we would use IP Release/Renew commands. We can also reset the winsock. Alternatively confirm if DHCP is configured to obtain IP automatically.

Basis the above diagnosis we can perform various troubleshooting steps to fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on and enable pairing mode on the bluetooth speaker.
2. Enable bluetooth from the mobile phone settings.
3. Search for the speaker and establish connectivity.

If prompted enter the PIN provided with the bluetooth speaker. In most cases the PIN should be 0000 or 1234.

4. Grant all the necessary permissions.

What according to you makes you a good candidate for customer service or technical support job? | I have a good command over English and have an experience of over 15years in troubleshooting complex issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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