Subject: Tech Support Candidate - Rasid Akhtar
From: Rasid Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:02:30 -0500

| | Tech Support Test

Name | Rasid Akhtar
E-mail | [email-masked]
Phone Number | (+91) 9731064601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ECPL | IT Support | 14 Oct 2020 | 31000
Previous Employer 1 | ChipEdge | IT Admin | 15 Dec 2019 | 21000
Previous Employer 2 | Ahana Systems and Solutions | IT Desktop support | 20 Sep 2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- We have to check internet connectivity.
2- We need to check proper proxy settings
3- We have to check our proper DNS IP address.
4- We can flush DNS
5- We can clear cache and cookies and accelerate browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to settings.
2- Open Bluetooth option.
3- Turn ON Bluetooth.
4- Turn ON our speaker.
5- A list of available devices will appear.
6- We can select speaker in Bluetooth list of mobile

What according to you makes you a good candidate for customer service or technical support job?

1- Examine technical knowledge and skills.
2- Need to check our ability to provide multichannel support.
3- Understanding of our business needs and requirements.
4- We need to make sure we have the right experience and knowledge.
5- We have to be a kind, polite, and naturally-positive person and to make understand customers/users.
6- Must be a team player

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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