Subject: Tech Support Candidate - Animesh Mishra
From: Animesh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 03:56:03 -0500

| | Tech Support Test

Name | Animesh Mishra
E-mail | [email-masked]
Phone Number | (91) 9971738631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi (west delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adobe | Technical support consultant | Currently working |
Previous Employer 1 | Cognizant technology solutions | Technical support consultant | 03-01-2020 | 6
Previous Employer 2 | Rootfly services and solutions | Digital marketing associate | 04-06-2019 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

we will try to access another website and see if it is working
If we are able to other website I will check the proxy settings and browser security settings.
Try to access www.ndtv.com on another web browser to ensure website itself is not experiencing any issues.
In case we are unable to open any website than  we will try to open website on another web browser if we are unable to open any website on any web browser we will ensure Internet connection is active and connected.
Run ipconfig command in command prompt and ensure getting correct ip address also ping ip addres and confirm we are getting replies.
In case no replies we troubleshoot for internet connection.
In case of replies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on laptop and on speaker, ensure bluetooth speaker is not connected to any other device(in case it is connected we will disconnect speaker and ensure it has blinking bluetooth light indicating ready to connect mode).
Go to bluetooth icon at bottom right corner of laptop or search for bluetooth device setting.
Select ass device and select the correct speaker name further choose option to connect and ensure to see connected or connection successfull prompt with connected sound from speaker.

What according to you makes you a good candidate for customer service or technical support job?

Soft headed with analytical approach, in troubleshooting most important factor is probing as unless correct issue is identified there is no point  using hit n try approach. In technical support no one can have  complete knowledge but approach should be correct and one should be able to research  adapt and execute also understand complete problem instead of assuming it based on past experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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