Subject: Tech Support Candidate - Mukesh verms
From: Mukesh verms <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 03:50:56 -0500

| | Tech Support Test

Name | Mukesh verms
E-mail | [email-masked]
Phone Number | (011) 9811570836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
Mac osx troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | not working | | |
Previous Employer 1 | Maurya carrying corp | Desktop & Network support Engineer | 2016 | 25000
Previous Employer 2 | D,bas impexive | Network security | 2020 | 35000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check another website its open or not if another website do not open in browser then we will check Ethernet connection and used cmd command
Ethernet wire and wifi router lights.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will on the blutooth of  speaker  then on mobile blutooth and search speaker name in mobile then we connect with mobile to speaker
What according to you makes you a good candidate for customer service or technical support job? | technical support excitive a good  candidate if excutive have a good communication skill or a good knowledge about hadware
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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