Subject: Tech Support Candidate - sunilkumar raval
From: sunilkumar raval <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 03:40:48 -0500

| | Tech Support Test

Name | sunilkumar raval
E-mail | [email-masked]
Phone Number | (+91) 9033792554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | not living in Delhi, but i can able to move to delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM, Alchemy techsol | system administrator | 31 AUG 2020 | 25000
Previous Employer 1 | rutuja creation | system administrator | 14 DEC 2014 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first, I will check what error the user is getting.
like if there is an internet connection or proxy error I suggest user check their internet connection.

if the internet connection is okay and the other website is able to open, then I will ask the to user open the command prompt and type ping www.ndtv.com if the user not getting a response then there is an NDTV server or hosting issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) first start Bluetooth speaker
2) turn on Bluetooth on mobile
3) search the respective brand name on your Bluetooth section
4) then if you find the name of the respective brand name click on pair to connect the Bluetooth
5) done Bluetooth speaker is connected

What according to you makes you a good candidate for customer service or technical support job?

1) I am polite with the customer in any situation
2) I am the technical person to resolve any kind of technical issues (computer-based)

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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