Subject: Tech Support Candidate - Sonu Kumar
From: Sonu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 03:37:53 -0500

| | Tech Support Test

Name | Sonu Kumar
E-mail | [email-masked]
Phone Number | (91) 9990234290
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Customer suppott | | 26
Previous Employer 1 | DXC technology | System administrator | | 16
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i need to check the proper network is it working or not,then need to check correct URL address.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to on the bluetooth into the phone then open speaker bluetooth then search bluetooth device in my phone after that connect bluetooth name and pair with it.
What according to you makes you a good candidate for customer service or technical support job? | I have 5+ year experience in technical field and i have good skills in technical whatever it is window or linux.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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