Subject: Tech Support Candidate - Nitin Paul
From: Nitin Paul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 00:50:36 -0500

| | Tech Support Test

Name | Nitin Paul
E-mail | [email-masked]
Phone Number | (91) 9999650612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | pc solutions | technical support | | 17,000/
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | all the desktop and laptop hardware and software troubleshooting. heavy software installation.All the work done also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.first open mobile Bluetooth
2. second power on the Bluetooth speaker device and on Bluetooth
3. last scan Bluetooth, then connect speaker, show connected.

What according to you makes you a good candidate for customer service or technical support job? | good
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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