Subject: Tech Support Candidate - Nikhil Kumar
From: Nikhil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 23:57:24 -0500

| | Tech Support Test

Name | Nikhil Kumar
E-mail | [email-masked]
Phone Number | (+91) 9741528379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Royal Arabian destination management company | Customer support executive | 15th Sep | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When I try to open a website and I get an error as

1) I will try to restart my device. Since most of the problems will get resolved when you restart your device

2) Make sure the internet connection works, Disconnect the internet and try to reconnect again

3) check if that particular website is down for everybody or just you. It's good to check if the site is down for everybody

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speakers to your mobile phone

1) Go to the setting option in the mobile phone and search for Bluetooth option then enable the same in the mobile phone

2 ) Then a list of available devices will appear, then search for your Bluetooth speaker

3) If your speaker is not listed then press the button on your speaker to make it discoverable. It is often a  button with the Bluetooth symbol marked on it.

4) Then on your mobile select a speaker ( it might be a random number but the Bluetooth speaker brand will be named on it ) and then select the same to pair up both the devices.

5) That's it, your Bluetooth speaker will be connected to the mobile phone

What according to you makes you a good candidate for customer service or technical support job?

I think I'm good enough to handle the customers and solve their problems very quickly and efficiently.

In my 2 years of customer support experience I have learned to handle the pressure and learned to convince the customers even if they are arrogant since we meet different types of people everyday and ever go has their own point of view.

I think I am capable of handling any customers and will be able to resolve their problems immediately

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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