Subject: Tech Support Candidate - Md Ahmad Raza Raza
From: Md Ahmad Raza Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 10:05:24 -0500

| | Tech Support Test

Name | Md Ahmad Raza Raza
E-mail | [email-masked]
Phone Number | (201306) 9958523107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 81
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy innotech | Remote support L2 | | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will ask to the user, tell me exact error so that I can check that error
Please list the steps to connect a Bluetooth speaker to your mobile phone. | connected
What according to you makes you a good candidate for customer service or technical support job? | user satisfaction with all technical issues
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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