Subject: Tech Support Candidate - Mohd Imran Idreesi
From: Mohd Imran Idreesi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 05:16:29 -0500

| | Tech Support Test

Name | Mohd Imran Idreesi
E-mail | [email-masked]
Phone Number | (0) 8700934811
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | IBM India Pvt. Ltd. | Sr. Tech Support Representative | 4th Feb 2019 | 34000
Previous Employer 2 | Wipro BPO | Senior Associate | 29th Jan 2013 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check for the Internet connectivity , if it is connected properly or not. Later on I will check for the connection speed. Then I will try to unplug the network cable and plug in after some time. Later on try to clear cookies and browsing history and delete temporary files from the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the Bluetooth speaker and Bluetooth option in the mobile.
Then search for available devices and connect it by pairing it.

What according to you makes you a good candidate for customer service or technical support job? | Active listening, good problem solving skills and interpersonal skills make you a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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