Subject: Tech Support Candidate - simran goswami
From: simran goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 04:05:02 -0500

| | Tech Support Test

Name | simran goswami
E-mail | [email-masked]
Phone Number | (+91) 7678688415
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vedantu | Lead quality analyst | | 35k
Previous Employer 1 | extramarks | bde | | 27k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my network and connecions whether they are working properly or not
I will check the URL properly if had made any mistake
I will use trouble shoot options available as per guidelines.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch on the Bluetooth of your mobile phone
2. switch on the Bluetooth button of the speaker
3. pair the speaker with a mobile phone by clicking on the speaker name in the discovery section of Bluetooth settings.
4.Bluetooth is connected ready to play music.

What according to you makes you a good candidate for customer service or technical support job? | listening is a most essential part of a good customer service support job as you should listen the problem to understand the key point and give relevant solution also one should know how to build a good rapport with the client so that client gets satisfied by  solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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