Subject: Tech Support Candidate - Zafar Javed
From: Zafar Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 03:23:25 -0500

| | Tech Support Test

Name | Zafar Javed
E-mail | [email-masked]
Phone Number | (91) 8188857727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Abul Fazal Enclave Okhla New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
Inpage and Yally

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Book Publisher | Data Drafting executive | About two years | 15500
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I check my internet connection and refresh the concerned browser and then retype mentioned website if this helps otherwise I will consult the concerned company's customer support services.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will switch on Bluetooth speaker and then open my mobile Bluetooth option and search the IP address of Speaker Bluetooth and select the the same
What according to you makes you a good candidate for customer service or technical support job? | I feel happy to help others and solve out their problems though they behave not politely.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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