Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 03:12:38 -0500

| | Tech Support Test

Name | Pradeep Kumar
E-mail | [email-masked]
Phone Number | (91) 8130084255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 55
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Projector, AV device

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zenith media scope pvt Ltd | Technical supervisor | 29 June 2020 | 18500
Previous Employer 1 | Mindshaper technologies pvt Ltd | Technical support engineer | 31 December 2019 | 15000
Previous Employer 2 | Infocare digital pvt Ltd | System support engineer | 31 October 2014 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I have check the Internet connectivity, check  the permissions, firewall & check the url name & last I have checked the browser is supported or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1.swith on the Bluetooth device. 2.on the Bluetooth in mobile. 3.search the device & connected.
What according to you makes you a good candidate for customer service or technical support job? | It's good appourtunity for engineers to connect with customers & learn lots of new technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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