Subject: Tech Support Candidate - Rohit Verma
From: Rohit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 03:05:03 -0500

| | Tech Support Test

Name | Rohit Verma
E-mail | [email-masked]
Phone Number | (+91) 8447423660
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AKAL INFORMATION SYSTEMS LTD | TECNICAL SUPPORT AND IMPLEMENTATION ANALYST | 30/09/2019 | 28000
Previous Employer 1 | IAP COMPANY PVT LTD | TECNICAL SUPPORT AND IMPLEMENTATION ANALYST | 31/10/2017 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Open a new tab and check to see if you can load another website like google.com or mozilla.
2)Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
3.Remove all cookies.
4)Check proxy setting
5) restart the device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Go to settings
2)Tap the Bluetooth option
3)on Bluetooth
4)list of available devices will appear.
5)If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
5)On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | When it comes to customer service, I am a kind of person who always tries to capture the mindset of the customer. Primarily we should know how and when to switch our personality while dealing with different kind of customers coming from different countries. Our Customers should feel very comfortable and friendly while communicating with us. By knowing the attitude of the customer and changing our own style according to him will help the customer to avoid alienated with us.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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