Subject: Tech Support Candidate - Kumar Satya Prakash
From: Kumar Satya Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 02:50:25 -0500

| | Tech Support Test

Name | Kumar Satya Prakash
E-mail | [email-masked]
Phone Number | (87509) 55117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad(Open to relocate)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teradata | Technical Support Specialist | 30th October 2020 | 65000-70000
Previous Employer 1 | Padhopadhao.com | Home Tutor | 16th February 2016 | 35000-40000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all Error code or Error message should be noted.
Depending upon Error code we can troubleshoot the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1.Swith ON Bluetooth in both the devices.
Step 2.It gets paired automatically.
Step 3.If any issue arises in pairing automatically, we can pair it manually by checking the Bluetooth devices active in 10 meters range.

What according to you makes you a good candidate for customer service or technical support job?

As Technical Support Specialist I have 4 years of experience in accepting calls and ServiceNow Tickets & helping customer all over the globe from all across the industries, in troubleshooting and providing them updates & resolution within SLAs.My Team has been successful in providing services with Customer Satisfaction over the years.
That is what I am passionate about. My real strength is truly understanding our customer's problem & expectations .What I am looking for is a strong team that i can add value to,through my experience and expertise.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |