Subject: Tech Support Candidate - Ashwani Kumar Singh
From: Ashwani Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 02:32:22 -0500

| | Tech Support Test

Name | Ashwani Kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 7065431970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 75
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive info tech pvt ltd | Quality analyst | 30 Nov | 26000
Previous Employer 1 | Tech Mahindra | Senior technical support | 03/12/2019 | 28600
Previous Employer 2 | Concentrix daksh pvt ltd | Senior customer support | 03/12/2018 | 30100

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The very first thing, which I will do is, check the error which I am getting and if the error comes because of internet connectivity will fix it and reload the website.

If the error persist that will find out the error I am getting and check the error code on internet, find out the reason behind this error, troubleshooting is a process of analyzing the problem, find the solutions and apply the aid.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth on your mobile phone, and turn on your Bluetooth speaker, then on your mobile device go to Bluetooth setting and under available devices search your Bluetooth device and tap on it and it'll start pairing your Bluetooth device with your phone, wait for a moment till it connects and ready to use.
What according to you makes you a good candidate for customer service or technical support job? | I will take a moment to explain that I love this job, It let me learn about the problem our users/clients are facing and help the company to improve the quality of products/Services. Although it's hard to console an unhappy customer/clients but there has to be someone who knows how to handle it and turn them into an opportunity for a long term.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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