Subject: Tech Support Candidate - Devesh Kumar
From: Devesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 01:30:33 -0500

| | Tech Support Test

Name | Devesh Kumar
E-mail | [email-masked]
Phone Number | (91) 7986665476
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mirasys | Technical Support Engineer | 30/6/2020 | 40000
Previous Employer 1 | VVDN Technologies Pvt Ltd | NOC Tech Lead | 7/8/2020 | 45000
Previous Employer 2 | Netsmartz LLC | NOC Engineer | 10/1/2020 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make Sure the Internet Connection Works
Check if the Website is Down for Everybody or Just Me
Restart My Device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

• Having excellent selling skills
• Having good convincing skills
• Having good knowledge of technical skills to resolve query of customers by providing first call resolution.
• Had good understanding of Incident Management, Alert Management and possess good Monitoring Skills
• Client interaction through Mail, Chat as well as via Phone
• Have a good knowledge and understanding of different Monitoring tools such as New Relic, Traverse, Kilda, Azure Insights and AWS
• Hands on experience of Various Ticketing tools such as OTRS, Service Now, Service Aide (CA), Jira and Confulence
• Having Basic Knowledge of Active Directory and worked with User Creation, Deletion and Updating Permissions.
• Having Basic Knowledge about Networking, SQL
• Provide Technical Support as well as Software Implementation support on multiple government Projects.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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