Subject: Tech Support Candidate - Gaurav Gaurav
From: Gaurav Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 23:23:32 -0500

| | Tech Support Test

Name | Gaurav Gaurav
E-mail | [email-masked]
Phone Number | (91) 9560465843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mocroland | L1 desktop Engineer | 2 June 2018 | 16000
Previous Employer 1 | Anunta Technology management | L2 desktop support Engineer | Na | 29799
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Step 1- if troubleshooting locally then first check the network connection if it's correct. Try to open any another website example google.com. if it's opening find then there might be a internet restrictions policy applied to user on domain level. And if user is using the open network and don't have any policy of internet usage then will check the error message coming on browser and find out the solution accordingly . We will try to ping as well from the computer to check the if website is reachable or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1 - turn on the bluetooh speaker .
Step 2 - trun on the bluetooth in your phone .
Step3 - go to bluttoh settings and start scan
Step4 - slect the blutooth speaker phone name and stsrt pairing.
Step 5 - bluetooth will successfully paired to phone after that.

What according to you makes you a good candidate for customer service or technical support job? | I have a 6 years experience providing a customer service and technically I am more confident to provide the solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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