Subject: Tech Support Candidate - Satyam Singh
From: Satyam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 22:38:12 -0500

| | Tech Support Test

Name | Satyam Singh
E-mail | [email-masked]
Phone Number | (+91) 7983254004
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | PILIBHIT (UTTAR PRADESH)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
Printers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vserv infosystems private limited | Customer support Engineer | Present time working | 14000
Previous Employer 1 | Ashoka multiplast limited. | It Exucative | April 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Depend on the error (what is error)
After checking this I decided that what is solution.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on mobile phone Bluetooth and Speaker also.
And connect to both.

What according to you makes you a good candidate for customer service or technical support job?

First I understand the problem of customer side
And then resolved its.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |