Subject: Tech Support Candidate - karthik rajkumar
From: karthik rajkumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 22:13:48 -0500

| | Tech Support Test

Name | karthik rajkumar
E-mail | [email-masked]
Phone Number | (91) 9940015314
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | bangaluru
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | kaseya software | Engineer - Infrastructure Management Services | dec 2018 | 22000
Previous Employer 2 | global system integration | customer support engineer | may 2017 | 20000

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1

check the network status whether the ethernet or wifi link

step 2

check the network ip address

step 3

To ping the network Gate way address

step 4

clean your browser history and cache memory

step 5

restart your system

step 6

Next open the browser type the correct link URL

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go the mobile settings and make sure to ON the blue tooth enable mode

next power ON your blue tooth speaker

What according to you makes you a good candidate for customer service or technical support job?

good technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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