Subject: Tech Support Candidate - Lalit Jha
From: Lalit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 13:08:13 -0500

| | Tech Support Test

Name | Lalit Jha
E-mail | [email-masked]
Phone Number | (91) 8447253202
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eagle information | Network engineer | Working | 33000
Previous Employer 1 | Collabra technology | Network engineer | April 2020 | 27000
Previous Employer 2 | Saisun group | Tech support | 2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Fast I check the internet connection and then I will ping the Google.com. if I was able to ping the I check  browser settings and allow the website. If I was not able  to ping my DNS. I will checked  DNS  and  try to ping my DNS and Google.com. if still not ping the  I will check my firewall and other  proxy settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the settings menu  and find connections and there show bluetooth click on open tab.and now bluetooth  showing  pair connection.then pair with speakers.now we can access  audio on speaker.
What according to you makes you a good candidate for customer service or technical support job? | Good listen and politely answered the questions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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