Subject: Tech Support Candidate - Kunal Singh
From: Kunal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 13:05:26 -0500

| | Tech Support Test

Name | Kunal Singh
E-mail | [email-masked]
Phone Number | (+91) 9650477459
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Skorydov Systems Pvt LTD | Technical support engineer | 06/10/2020 | 29500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Being a computer user , if such type of error occurs in that case firstly i will check whether the LAN cord is properly inserted in PC or Laptop or not. If it is properly inserted then i will check whether that particular website which i am trying to open is authorized by the company or not. If it so then i will check the IP address. If everything is fine then i will restart the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch on the Bluetooth of your phone and your Bluetooth speaker. Then scan for the device in your phone. After that pair the device with your phone.
What according to you makes you a good candidate for customer service or technical support job? | Understanding the customer needs and satisfaction. What actually customer need. If a person understand this. Then a person can be good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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