Subject: Tech Support Candidate - Ashish Upadhyay
From: Ashish Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 11:05:54 -0500

| | Tech Support Test

Name | Ashish Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 8700382711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad Garden, East Delhi, 110095
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vmak Research and Services llc | Technical Support Executive | 10 Dec 2020 | 35k
Previous Employer 1 | Teleperfomance DIBS | Technical Support Advisor L2 | 16 March 2020 | 24k
Previous Employer 2 | Viewtech IT Services | Technical support Executive | 10 September 2016 | 25k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Introduction.
Restart Your Router.
Check Website Status.
Clear Your Web Browser's Browsing Data.
Temporarily Disable Your Firewall.
Flush DNS.
Use Google DNS.
Video Showing How To Fix The Problem With The Website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Customer Satisfaction and on the spot support with Empathy, Sympathy, Emotional Intelligence Transperacy and with Effective first response in given time to respond then paraphasing and resolution and case management.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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