Subject: Tech Support Candidate - Pallav Gupta
From: Pallav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 10:07:48 -0500

| | Tech Support Test

Name | Pallav Gupta
E-mail | [email-masked]
Phone Number | (91) 9625942631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Samsung | System Engineer | Nov 2020 | 35000
Previous Employer 2 | IRIS Software | Desktop and Network Support enginner | Nov 2017 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Identify what is the error?
2. If error related to browser for ex.: compatibility issue or cookies issue in this case I will try with clear browser history along with cookies and then check or will check with another browser as well.
3. If problem related with network then in that case, I will check my internet connection, if that showing yellow mark means there is network connectivity issue or network is blocking somewhere, and if there is red cross mark means my network is not connected.
4. If error related to certificate issue then will install the compatible certificate.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power ON both the devices.
2. Turn ON Bluetooth on both the devices
3. Try to search Bluetooth speaker name in mobile phone according to Bluetooth speaker range.
4. then after detecting the signal in mobile phone of Bluetooth speaker we can connect with that.

What according to you makes you a good candidate for customer service or technical support job? | I do have an 7 years of experience in the customer support with extensive experience and good knowledge of technical support. I awarded as a CSAT winner in my past two companies in which I have scored highest count of satisfied customer experience in technical support and customer support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |