Subject: Tech Support Candidate - Nitish Lodhi
From: Nitish Lodhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 09:09:57 -0500

| | Tech Support Test

Name | Nitish Lodhi
E-mail | [email-masked]
Phone Number | (996) 8064589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pitampura
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Publicis Sapient | IT Engineer | | 34,400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, i will refresh the page and check again to make sure if internet is working properly.

2. i will open new tab and try to open the website again.

3. Try to open the website in other browser and confirm.

4. Delete cache, history from browser.

5. Lastly switch OFF/ON my internet and check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch ON the speaker and phone Bluetooth.

2. Go to phone setting, in Bluetooth option go to pair new device where will get the speaker name.

3. Click on speaker Bluetooth name and pair request will come to click yes or no.

4. once will click yes

What according to you makes you a good candidate for customer service or technical support job? | i have my skills like soft spoken, problem solving, good listener, team management and communication skills. With the help of these skills i can interact with user and solve their issue under SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |