Subject: Tech Support Candidate - Raunak kumar pandey Raunak
From: Raunak kumar pandey Raunak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 08:50:20 -0500

| | Tech Support Test

Name | Raunak kumar pandey Raunak
E-mail | [email-masked]
Phone Number | (+91) 8887966648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Escalation desk | 31 dec | 19600
Previous Employer 1 | Samsung | Trc mobile engineer | | 16000
Previous Employer 2 | Codemasters | Software testing | | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will go through the following steps .
1.i will check my internet connection first
1.1 If that will not be working then will check with the
lan cable of wifi setting by right clicking on wifi
and networking section.
2. If it will be working then will check in different
browser if it is opening or not .

3.if it will be opening then will go to browser setting and clear the cookies and cache of browser.

4. I will delete the plugins and addons.

5. Will close and restart the browser first then pc .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of both the devices .
2. Keep the speaker in searching mode .
3. Go to the mobile phones setting -> bluetooth and search for the speaker name .
4. Tap on the name of the device .
5. It may ask for the passcode or permission if you are connecting it for the first time .

What according to you makes you a good candidate for customer service or technical support job?

1.wish them will a smile.
2. Show empathy on the issue the customer is facing .
3.Be a good listeners first. Listen their complete issue and understand their problem .
4. Apologies and assure them for the resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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