Subject: Tech Support Candidate - ashish saxena
From: ashish saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 07:36:02 -0500

| | Tech Support Test

Name | ashish saxena
E-mail | [email-masked]
Phone Number | (96391) 27554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio
database

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vichara technoloy,gurugram | product support engineer | na | 21500
Previous Employer 1 | na | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step1:check internet connection.
step2:check url
step3:check browser compatibility.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step1:turn on Bluetooth on both the devices.
step2: pairing the device to the phone(wireless device)

What according to you makes you a good candidate for customer service or technical support job? | being a engineering graduate,i am capable of handling the customer through both the medium of communication (verbal or written) and can provide relevant solution to them, logically and analytically.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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