Subject: Tech Support Candidate - Vinit Puril
From: Vinit Puril <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 06:23:16 -0500

| | Tech Support Test

Name | Vinit Puril
E-mail | [email-masked]
Phone Number | (011) 9953243526
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Jr engineer technical support | 8-4-2020 | 20000
Previous Employer 1 | Census dept | Tech help | 31-8-2020 | 18000
Previous Employer 2 | Worxpertise | Associate service partner | 30-11-2020 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Kindly refresh ur page
Check ur internet connection
Check internet wire is connected or not
If wire is connected check other site working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open ur mobile bluetooth
Open speaker bluetooth
Search bluetooth speaker name on mobile
Paired the speaker with mobile
Connected properly

What according to you makes you a good candidate for customer service or technical support job?

Sincere
Punctual
Hard working
Strength
Understanding
Woking in pressure- hard condition

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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