Subject: Tech Support Candidate - Saurabh Raj Gupta
From: Saurabh Raj Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 05:47:30 -0500

| | Tech Support Test

Name | Saurabh Raj Gupta
E-mail | [email-masked]
Phone Number | (91) 7488003493
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Baddi, Himachal Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WeP Solution Ltd. | Assistance Product Specialist | Still working | 10500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is;
1. Open a new tab and check to see if you can load another website like google.com or mozilla.org.
->If you can open another site,
a. The connection was interrupted.
b. The connection was reset.
c. The connection has timed out.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
And Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

> Conflict resolution skills
> Problem-solving skills
> Patience
> Past experience
> Stress tolerance and resilience

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |