Subject: Tech Support Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 04:12:42 -0500

| | Tech Support Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (0121) 7983467568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech Pvt.Ltd | Technical Analyst | Currently working | 12500
Previous Employer 1 | Bhart It services | Desktop support Regional Engineer | 31 march 2019 | 11000
Previous Employer 2 | Accel Frontline Pvt. Ltd. | Desktop Support Field Engineer | 31 March 2018 | 9250

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check internet connection on your computer or mobile etc.
if internet is working then check website address is right or some mistake on website address.
then clear all history and cookies from browser and restart computer.
if website is not working then check this website is public or private.
if this website is public then this is working but
if this website is private then firstly check your IP,Subnet Mask,Gateway,DNS and DOMAIN connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open power On your Speaker
2.Open your Mobile Bluetooth
3.go to the bluetooth mobile more setting
4.Add new device or pairing speaker bluetooth with mobile bluetooth.
5.When pair both devices then connect speaker bluetooth in mobile then you can use it.

What according to you makes you a good candidate for customer service or technical support job? | if candidate have some knowledge about Mobile/Desktop/Leptop and he could easily explain his problem to Technical support team. Then Technical team will be resolve his problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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