Subject: Tech Support Candidate - Deepak Mishra
From: Deepak Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 04:04:33 -0500

| | Tech Support Test

Name | Deepak Mishra
E-mail | [email-masked]
Phone Number | (+91) 7738381867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nangloi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fincare small finance bank limited | SRO | 21/12/2020 | 25300
Previous Employer 1 | CMS IT Services | Technical support | 07/11/2019 | 18000
Previous Employer 2 | Wipro | Desktop support Engineer l2 | 03/01/2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart My Device,
2)Make Sure the Internet Connection Works,
* Reconnect internet connection
* Check another website

3)Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
@ Pair a Bluetooth accessory
@Connect

What according to you makes you a good candidate for customer service or technical support job?

I have almost 5 years experience in Technical find.
I have provided support in Angel broking, Wipro, IIFL, cms, Reliance capital, Bajaj finance, kotak Mahindra Bank, Himalayas, Microlink infonet Pvt Ltd etc....
I have knowledge Desktop support l2, Infra support, Field support, small team hendle (4 engeneers ) etc...
And I'm best service provide of claint...

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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