Subject: Tech Support Candidate - Happy Kaushik
From: Happy Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 03:37:44 -0500

| | Tech Support Test

Name | Happy Kaushik
E-mail | [email-masked]
Phone Number | (91+) 7082259010
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak, Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kaizn.info.tech.pvt.ltd | L1engineer | 6 month | 12000
Previous Employer 1 | Karvy.pvt.ltd | field engineer | 6 month | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Yes .we are troubleshooting is check user internet connection.or validate package or i/o Port when user use to ethernet connection or user use wifi internet connection to check router or modem connection .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Is switch on your bluetooth connection both device .
2. Is check bluetooth name or Properties.
3 .Is click to connect bluetooth device.
4. Connected your device to your phone.

What according to you makes you a good candidate for customer service or technical support job? | Yes, May be.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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