Subject: Tech Support Candidate - Sachin Prajapat
From: Sachin Prajapat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 03:15:13 -0500

| | Tech Support Test

Name | Sachin Prajapat
E-mail | [email-masked]
Phone Number | (110032) 9911020156
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eagle information sysytem | Server support | Till | 28000
Previous Employer 1 | Cnt india pvt LTD | Server support | 28 August 2017 | 16000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check internet connection then I will check system firewall.
If my porblem not sloved then I will proxy for system.
Then I will check in Google and find the error.
If problem not resolved then I talk to network team and discuss for this problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will switch on bluetooth speaker then I will open bluetooth of my phone then search new device or I show the bluetooth speaker name then I will Connect.

What according to you makes you a good candidate for customer service or technical support job?

Soft behaviour for customers.
Team work.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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