Subject: Tech Support Candidate - Kamlesh Singh
From: Kamlesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 02:57:16 -0500

| | Tech Support Test

Name | Kamlesh Singh
E-mail | [email-masked]
Phone Number | (0120) 8802520566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 19
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Core integra | Help desk coordinator | Currently working | 20000
Previous Employer 1 | Imsi | It help desk | March 2017 | 12000
Previous Employer 2 | Trucept services | Technical executive | June 2016 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First close all the unnecessary tabs and clear browser history... Clearing browser is very first basic step for open any new website.. After clearing the history hit website link again still get the same error go Internet setting and allow that site for our secure connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth speaker's Bluetooth then open mobile setting_click on Bluetooth_switch on mobile Bluetooth_pair new Bluetooth device  with mobile Bluetooth_ connect that paired device_Bluetooth speakers is connected now.
What according to you makes you a good candidate for customer service or technical support job? | I can talk to the new people with full confidence and patience, this is my greatest strength.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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