Subject: Tech Support Candidate - Avnish Kumar
From: Avnish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 02:50:37 -0500

| | Tech Support Test

Name | Avnish Kumar
E-mail | [email-masked]
Phone Number | (00) 7301636587
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon but in bihar due to work from
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Technical troubleshoot

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Msd telematix Pvt Ltd | Support engineer | Currently working | 17863
Previous Employer 1 | Kmg infotech pvt ltd | Process associate | 15-dec-2019 | 16000
Previous Employer 2 | Genpact india pvt ltd | Process associate | 31 july | 14400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I concert with ndtv support,And tell him/her about  I found  an error when I opend your website like opening or  not refresh properly .or video which is in yours website isn't
Open properly or streaming not well so kindly check server issues and correct it ASAP timing.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I open my setting tool in mobile,and touched the Bluetooth icon and press power button of bluetooth device. Then search the the device name on my mobile handset. When I found my device handset name then the press same Bluetooth name which match with  the my Bluetooth name after that  bluetooth device start or working properly. After that play the music  and check our Bluetooth device is working fine or not
What according to you makes you a good candidate for customer service or technical support job? | First listen the full problem of our client after that give him or her  a proper troubleshoot regarding his or her problem as per my view a good candidate for customer service or technical support job candid have a full knowledge regarding their product how it working. And what type of problem and client facing when he and her time of product using
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |