Subject: Tech Support Candidate - Ankit Srivastava
From: Ankit Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 02:50:36 -0500

| | Tech Support Test

Name | Ankit Srivastava
E-mail | [email-masked]
Phone Number | (91) 8299397774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | system engineer | 31 march | 27000
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

0 step - First of all I check my internet connection.
1 step -  then I will check website link form google.
2 step-  If website link is correct, then will also try on mobile also.
3- if not worked then I will try to reset the browser or change the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- we have to on the blutooth on both, as speaker as well as mobile phone.
2- after that, we have to pair both devices, and it will connect automatically.

What according to you makes you a good candidate for customer service or technical support job?

according to me customer service, customer satisfaction is important and also I love to solve any of the technical support issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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