Subject: Tech Support Candidate - Pravesh Pant
From: Pravesh Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 02:50:30 -0500

| | Tech Support Test

Name | Pravesh Pant
E-mail | [email-masked]
Phone Number | (91) 8171404036
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro limited | Senior associate | Na | 250000
Previous Employer 1 | Emtex eng. Pvt ltd | Sales engineer | 31 Jan 2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the url first, if it is correct then I will check my Internet connection. In case both are fine I will try to clear cache, history of web browser and then will try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First will turn on bluetooth of both devices. Will make pairing of devices and connect with the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I deal with customers sometimes they are angry some times they are happy. Interacted with all type of customers and tried my nest to surpass their expectation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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