Subject: Tech Support Candidate - Nadim Ahmad Nadim
From: Nadim Ahmad Nadim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 02:50:24 -0500

| | Tech Support Test

Name | Nadim Ahmad Nadim
E-mail | [email-masked]
Phone Number | (+91) 7830418542
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer | Customer support executive | Na | 28700
Previous Employer 1 | UHG | Intake coordinator | 14 January 2018 | 14000
Previous Employer 2 | Genpact India Pvt ltd | Claim coordinator | 19 September 2019 | 17000

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will do clear cache of my browser and then try to do reload the page. If the issue still persists the I will check the internet connectivity like my internet cable/ WiFi router and then check the browser settings and enable pop-up.
After these troubleshooting if the issue still not resolved then I will contact to help center.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- On the Bluetooth on our phone
2- On the speaker
3-Click on search device in our phone under Bluetooth section
4- Select the device name(speaker name)
5- Click on pair and put code if required
Now the device will be connected

What according to you makes you a good candidate for customer service or technical support job?

I have more than one year of experience in Gaming technical support domain. So I am aware how to handle the queries and concerns of the customer/players.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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