Subject: Tech Support Candidate - Tamil Selvan
From: Tamil Selvan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 02:47:14 -0500

| | Tech Support Test

Name | Tamil Selvan
E-mail | [email-masked]
Phone Number | (91) 8754194170
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Itrope technologies Pvt ltd | Senior Technician | Dec 24 | 24500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First thing I ll check my netwrok connection and then I ll reset my browser and proxy settings... Then check my anti virus protection some times anti virus will block some websites manullay so I will check antivirus too. Then try to restart my computer and then open a website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth both device and search the device in phone and then pair the both device and connect it
What according to you makes you a good candidate for customer service or technical support job? | Am very patience and ability handle more than 5 customers at a time through the live chat.. ability to fix the customer issue over the phone..I can fix all the computer software issues like a os installation outlook issue office issue browser issue printer issue etc..
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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