Subject: Tech Support Candidate - Akshita Sharma
From: Akshita Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 02:45:45 -0500

| | Tech Support Test

Name | Akshita Sharma
E-mail | [email-masked]
Phone Number | (+91) 7018586690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shimla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
VoIP
Security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orange business Services | Change management specialist | 2 months notice period | 38000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I tried below steps for sort this issue -

> I cleared all cookies but still not working
> I tried to access this URL on another browser like firebox , chrome , Internet explorer but still getting error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Take Bluetooth speaker and power On .
2. Now take your handset and go to settings where you will find Bluetooth option .
3. press on this option and Bluetooth will be in active state .
4. In search option find your Bluetooth speaker name and pair it with handset .
5. Your Bluetooth will connect with your handset and you can enjoy your music.

What according to you makes you a good candidate for customer service or technical support job? | I am working in this field from past 2+ years and have good experience in handling customer and reach this expectations
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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