Subject: Tech Support Candidate - Asheesh Dixit
From: Asheesh Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 02:43:36 -0500

| | Tech Support Test

Name | Asheesh Dixit
E-mail | [email-masked]
Phone Number | (+91) 9315438378
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi sarita Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro India Pvt Ltd | Associate | | 15500
Previous Employer 1 | Sony India Pvt Ltd | Data entry operator | |
Previous Employer 2 | Servokon system Ltd | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the browser version it must should be updated version
Check the internet speed
Check the web page URL
Clear the cache data

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First ON the power of BT speaker
Now ON the BT of speaker and mobile
confirm the BT name for the both
Now follow the pairing process

What according to you makes you a good candidate for customer service or technical support job?

Voice on call should be energetic and polite
Proper greet the customer and rate of speech should be normal nither fast nor slow
Listen to the customer carefully without interaption
Now follow the step to step process for troubleshooting

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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