Subject: Tech Support Candidate - Manish kumar Pandey
From: Manish kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 02:35:37 -0500

| | Tech Support Test

Name | Manish kumar Pandey
E-mail | [email-masked]
Phone Number | (+91) 9821770545
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Route Mobile Limited | System Engineer | Working | 18000
Previous Employer 1 | Magna Infotech | Desktop Support Engineer | 30 Sep 2019 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are following steps:
1. Check Internet Connection to PC.
2. Close browser and reopen browser.
3.Check proxy setting.
4. It may  issues with www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth of speaker and mobile.
2.Click on add device in mobile phone and add speaker.

What according to you makes you a good candidate for customer service or technical support job? | Hi, I have close to 2 years experience in fields of technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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