Subject: Tech Support Candidate - Abdul Shafique
From: Abdul Shafique <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 02:18:55 -0500

| | Tech Support Test

Name | Abdul Shafique
E-mail | [email-masked]
Phone Number | (+91) 9406321822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhilai(Chhattisgarh)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OMR India Outsource pvt ltd | Technical support engineer | 3 jan 2021 | 28000
Previous Employer 1 | Primegate telecom co | Supervisor | 9Feb2020 | 70000
Previous Employer 2 | Aurum technologies | Network engineer | Aug 2017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try following steps to start website.
1.First of all i will check IP address of My pc.
2.then check LAN cable which is connected or not in PC.
3.Date and Time on PC.
4.Firewall settings.
If still not working ill call ISP provider to check my internet status.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I’ll connect Bluetooth speaker on following steps-
1.on Bluetooth speaker.
2.search Bluetooth speaker name on mobile phone Bluetooth setting.
3.pair connectivity.

Now connectivity has been done.

What according to you makes you a good candidate for customer service or technical support job?

1.i am always available for customer support.
2.punctual on time.
3.Always learner things.
4.I am good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |