Subject: Tech Support Candidate - Akshay Kumar
From: Akshay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 02:02:19 -0500

| | Tech Support Test

Name | Akshay Kumar
E-mail | [email-masked]
Phone Number | (+91) 9996545464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Senior Analyst | 60days after resignation | 28000
Previous Employer 1 | Accenture | Cloud support Associate | 15th july 2020 | 18000
Previous Employer 2 | Raheja Developers | IT Executive | 15th April2019 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I'll verify either user is typing correct Url or not.
If yes then I'll check internet connectivity if system is connected to internet then I'll clear the browsing history of the browser or I'll try to open the same in any different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I'll start bluetooth of both(speaker as well as mobile phone).
Then go to settings of mobile and choose bluetooth and search for available Bluetooth device and paired the desired Bluetooth speaker with mobile.

What according to you makes you a good candidate for customer service or technical support job? | I'm working in same profile from last 3.5 years and during this interval of time I learn alot of things like I have hands on experience of MS applications, MacOS, basic network troubleshooting and many more. Along with that I'm specialized of our ticketing tool ServiceNow and In accenture i also worked foe leadership support as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |